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Items purchased from The Carle Bookshop may be returned in the condition and packaging they were received within 30 days of receipt of your order. If returned in saleable condition, with exception of items received already damaged or defective, you will be issued a refund for the cost of the returned items. Shipping costs will not be refunded unless the return is the result of an error on our part. Please contact the Shop with any questions regarding your return at (413) 559-6333 or email us at shop@carlemuseum.org.

To ensure prompt response, please include a copy of order or receipt and a contact name with your return.

Use the Return Label at the bottom of your packing slip or mail to:
The Eric Carle Museum of Picture Book Art
Attention: The Carle Bookshop
125 West Bay Road
Amherst, MA 01002